Short answer
A personal butler meets you at the Departure Hall and guides airport formalities and priority passport control. VIP Departure adds express flight check-in assistance and express security screening; neither tier includes a luggage porter.
Key service facts
- Service
- International departure meet-and-assist
- Passenger
- $65 per passenger
- Availability
- Subject to staff, lane and airport operating conditions
- Meeting details
- Sent after availability and payment are confirmed
What Departure Fast Track includes
- Personal greeting by your personal butler.
- Assistance through airport formalities.
- Priority passport control lane.
- VIP Departure: check-in assistance to your flight.
- VIP Departure: express security screening.
- No luggage porter in either departure tier.
What is not included
- A visa, e-visa, entry permission, customs exemption or a guarantee of admission or boarding.
- Baggage handling, transport, lounge access, airline fees or government charges.
- A fixed processing time or guaranteed open priority lane; airport and government authorities retain operational control.
Departure Fast Track: booking to completion
Book the departure flight
Provide the operating flight number, date, time, passengers and contact details.
Confirm the meeting point
Receive the exact terminal meeting instruction after availability and payment are confirmed.
Meet before check-in
Arrive with passports, required documents and baggage before the airline deadline.
Complete departure formalities
The escort guides check-in, the X-ray security check, departure screening and eligible priority handling toward the gate.
When to arrive
Follow the arrival time required by the operating airline and the confirmed meeting message. Fast Track does not extend check-in or boarding deadlines.
Allow additional road time from central Hanoi, Hanoi Old Quarter or another city.
Check-in, X-ray security and departure screening
The airline approves travel documents, baggage and boarding. The escort helps locate the correct sequence but cannot approve a passenger.
X-ray security checks, departure screening and immigration lanes remain controlled by airport and government authorities; lane availability and procedures can change.
When the flight changes
Message the team as soon as the airline changes the flight number, time, date or terminal.
If road traffic delays you, contact support before the meeting time; no escort can reopen a closed airline deadline.
Official passenger resources
Departure Fast Track questions
Where do I meet the departure escort?
The exact terminal entrance, curbside or information point is sent with the confirmed booking.
Is airline check-in included?
The escort guides you to check-in; the airline alone accepts documents, baggage and passengers.
Which departure tier includes express check-in and security?
VIP Departure Fast Track includes check-in assistance and express security screening. Standard Departure includes priority passport control.
Is lounge access included?
No, unless the confirmation explicitly adds it.
Can Fast Track prevent a missed flight?
No. Passengers must still meet airline check-in, document-control and boarding deadlines.
What are the departure prices?
Departure Fast Track costs $65 and VIP Departure Fast Track $95 per passenger.